Training that puts the spark back in retail

Investing in retail skills and confidence doesn’t need to be complicated. With a mix of practical webinars, bespoke training sessions, and deeper development programmes, you can support every part of your charity retail operation in a way that’s flexible, affordable, and genuinely impactful. Each option is designed for the realities of busy shops, giving staff and leaders clear, actionable guidance they can use straight away.

From creative Visual Merchandising inspiration to on‑demand learning and in‑depth Gift Aid leadership training, these sessions help strengthen consistency, compliance, and customer experience across your whole network.

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.