Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Course catalogue

Delivered by

Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

Use our exclusive coupon for CRA members, CRA25, to claim 10% off of all Charity Retail Learning courses, webinars, and more!

🎃 Shine this season with Visual Merchandising 🎁

Dive into the art of visual merchandising with Charity Retail Learning! Whether you're dressing windows, curating displays, or crafting in-store magic, this is your chance to elevate your retail space.

With Halloween just around the corner and the festive season fast approaching, now’s the time to sharpen your skills, spark inspiration, and make your shop shine. Let’s get spooky, stylish, and season-ready!

Be Golden Quarter ready! Using Visual Merchandising to engage and inspire your customers

The busiest retail season is here. For just £250+VAT, your team can enjoy a lively, one-hour session with Kat Maclennan, The Charity Retail Merchandiser, packed with creative ideas, shared challenges, and practical solutions.

Find out more and book

Christmas Visual Merchandising

This Christmas webinar is your secret weapon for standout seasonal sales. In just 90 minutes, Kat Maclennan guides you through everything from layout planning and window storytelling to sustainable gifting and festive props.

Get the course for only £31.50+VAT with our CRA25 discount

Visual Merchandising – planning your year

Go beyond this season and plan your whole year with purpose and creativity. Led by Kat Maclennan and Vicki, the 90-minute course walks you through building a window calendar, developing seasonal themes, and linking displays to sales goals.

Get the course for only £31.50+VAT with our CRA25 discount

Exclusive coupon for CRA members

Visit CRL's website
Discover more about Charity Retail Learning

Corporate Member showcase

An animated promotional GIF for B4B Payments, part of the Banking Circle Group. The GIF highlights fast, secure, and transparent payments for non-profits. It features three main panels: The left panel shows the B4B logo with the tagline: “Fast, Secure & Transparent Payments for Non-profits.” The centre panel displays a mobile phone with a B4B virtual card and balance visible on the screen. The right panel shows volunteers in blue shirts distributing food, representing non-profit work. At the bottom, a dark blue banner reads: “Simplifying Business Payments Globally” with a quote underneath: “Effortless, Compliant, and Secure Global Business Transactions.” The animation cycles smoothly between these panels, emphasising B4B’s payment solutions for non-profits and global businesses.