Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Delivered by

Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

Use our exclusive coupon for CRA members, CRA25, to claim 10% off of all Charity Retail Learning courses, webinars, and more!

Get more with Gift Aid

Gift Aid for retail leads & back office teams – 24th & 25th September

Join us next month for a dynamic two-part morning webinar designed to help charity professionals master retail Gift Aid.

Gift Aid training for shop teams

Empower your shop staff and volunteers with the confidence to handle Gift Aid correctly and compliantly.

Gift Aid for shop volunteers

Help your charity make the most of every donation! This 20-minute online course is tailored for shop volunteers.

Exclusive coupon for CRA members

Discover more about Charity Retail Learning