Charity shop workforce professional development
A training collaboration between CRA and The Charity Retail Academy.
Delivered by
Charity Retail Learning
The No.1 specialised training provider for charity retailers
Kick off the new year with confidence, clarity, and sector‑specific development designed to strengthen your retail teams from day one. As we move into 2026, it’s the perfect moment to invest in learning that builds skills, boosts performance, and supports safer, more effective shop environments across the UK and beyond.
To help you begin the year with momentum, we’re excited to highlight a series of CRL live webinars.
CRA members save 10% on all sessions with code CRA25 at checkout!
Gift Aid for retail leads & back office teams
Kick off your 2026 learning journey with one of the most essential areas of charity retail income and compliance. This two part live webinar supports retail leads and back office teams to strengthen their understanding of Gift Aid.
Dealing with customer abuse & shop theft
Support your team’s safety, resilience, and confidence with this highly practical live webinar.
A smarter way to learn in 2026
Looking to make learning a consistent part of your year? CRL’s subscription service gives you flexible, year round access to sector specific training designed for charity retail.
"We’ve been signed up to the Charity Retail Learning Modules for over a year, and all our retail staff have access to learn and develop at their own pace and in a style that suits them.
This has been monumental in our succession planning and self-development strategy.
There are some standout sections that have really supported us in driving sales, including the Gift Aid module, understanding the QMA, and running a pop-up shop.
These resources have empowered our team and contributed significantly to our success."
Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.
Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.
Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.
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