Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Course catalogue

Delivered by

Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

Use our exclusive coupon for CRA members, CRA25, to claim 10% off of all Charity Retail Learning courses, webinars, and more!

Shine This Golden Quarter! ✨

This is your Golden Quarter – are your teams ready?

The busiest and most important retail season is here. Customers are looking for inspiration, warmth, and memorable shopping experiences, and your team can deliver exactly that.

Be Golden Quarter ready! Using Visual Merchandising to engage and inspire your customers

For just £250+VAT, you and your colleagues can join an energising 1-hour live session with Kat Maclennan, The Charity Retail Merchandiser.

Book now and get FREE team-wide access to our Christmas Visual Merchandising webinar

How to keep up with new trends in Visual Merchandising

Take a quick sneak peak at some of the content of the training and hear from our fantastic professional tutor – Kat Maclennan

Watch the video

Level up with Visual Merchandising

Continue your teams’ learning journey to become VM superstars with our full collection of Visual Merchandising courses.

Read more

Exclusive coupon for CRA members

Visit CRL's website
Discover more about Charity Retail Learning

Corporate Member showcase

An animated promotional GIF for B4B Payments, part of the Banking Circle Group. The GIF highlights fast, secure, and transparent payments for non-profits. It features three main panels: The left panel shows the B4B logo with the tagline: “Fast, Secure & Transparent Payments for Non-profits.” The centre panel displays a mobile phone with a B4B virtual card and balance visible on the screen. The right panel shows volunteers in blue shirts distributing food, representing non-profit work. At the bottom, a dark blue banner reads: “Simplifying Business Payments Globally” with a quote underneath: “Effortless, Compliant, and Secure Global Business Transactions.” The animation cycles smoothly between these panels, emphasising B4B’s payment solutions for non-profits and global businesses.