What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

A little tick, a big difference. Get more with Gift Aid!

Boost your charity's impact with our Gift Aid training! Whether you're new to Gift Aid or looking to sharpen your skills, our accessible courses and interactive webinar will guide you through best practices, compliance essentials, and tips for maximizing your contributions. Perfect for charity retail teams, volunteers, and finance leads.

Take your training further with our new in-person Gift Aid First Aid offer. Offering face to face training on everything your team needs to make the most out of Gift Aid along with bespoke Mystery Shopper visits to provide direct and practical areas of improvement