Charity shop workforce professional development
A training collaboration between CRA and The Charity Retail Academy.
Delivered by
Charity Retail Learning
The No.1 specialised training provider for charity retailers
As the year winds down and the festive season settles in, many charities are already looking toward 2026 with a mix of hope and realism. With budgets tightening and pressures mounting, now is the perfect moment to invest in what truly drives retail success: your people.
CRA members save 10% on all sessions with code CRA25 at checkout!
Budgeting for next year? Start with your strongest asset
The smartest investment you can make isn’t just in stock or systems: it’s in your team. Prioritising team development boosts performance, retention, and public engagement. The foundations of a thriving retail operation.
Training should be in every retail budget. When budgets are tight, training can feel like a luxury...
... but it’s one of the most cost effective ways to strengthen your retail network. The CRL subscription gives your whole team unlimited access to sector specific courses and support all designed to help your staff and volunteers excel.
Build a stronger, more confident retail team for 2026: Investing in your teams isn’t just good practice, it’s essential for resilience in a challenging year ahead.
With affordable, accessible training tailored to charity retail, equip your team with the confidence and capability they need to deliver great performance all year round, starting at just £252+VAT with our 1-shop 3-year subscription
Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.
Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.
Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.
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