Mark your calendars for the prestigious Charity Retail Awards ceremony! Set to take place on the evening of Wednesday 26 June at Harrogate Convention Centre, get ready for an evening filled with celebration as we honor the remarkable achievements of our amazing sector.

Winners of the WOW! Factor Awards will be announced on Thursday 27 June.

Nominations for the awards open on Monday 19 February. Brand new for 2024 – the Social Value award!

The entry period for the awards is now closed.

See the 2024 shortlist here

See last year’s winners here

If you have any questions about the awards, please contact Kelly Marshall at

Huge thanks to our sponsors

1st Waste Management Consultants 1st Waste Management Consultants Ltd

The WOW! Factor Awards sponsored by ELT Global logo

Awards categories

Social value
Young volunteer of the year
Volunteer of the year
Retail employee of the year
Shop of the year
Equity, diversity and inclusion
Most supportive chief executive
Outstanding charity retailer
Environmental and sustainability
Campaign of the year
Supplier of the year
The WOW! Factor Awards, sponsored by ELT Global

Huge thanks to our judges

Nicola Lynch, Advanced Social Value Practitioner & Accredited Trainer, Social Value International
Tracey Robbins, Head of UK Delivery, Eden Project Communities
Dan O’Driscoll, Executive Coach and Consultant, Engagement Consultancy
Adrian Murtagh, Head of Strategic Business Development, Volunteer Scotland
Denise Hayward, CEO, Volunteer Now
Ngozi Lyn Cole, Director, Lyn Cole Consultancy
James Lowman, Chief Executive, ACS
Donna Mitchell, Account Manager, Retail Trust
Rita Matanda, Finance Director for Board, Charity Retail Association
Robin Osterley, Chief Executive, Charity Retail Association
Kathleen Snell, VP Senior Partner Manager, Barclays Payments
Fiona Condron, Charities Partner, BDO
Debra Allcock-Tyler, Chief Executive, Directory of Social Change
Berkeley Wilde, CEO, The Diversity Trust
James Watson O’Neill, Chief Executive, Sign Health
Caron Bradshaw, Chief Executive Officer, Charity Finance Group
Toby Porter, Chief Executive, Hospice UK
Kat Maclennan, Visual Merchandising Consultant, Dot to Dot
Beth Mukushi, Head of Support Services, SCVO
Adam Bastock, Founder, Small 99
Carol Mack OBE, Chief Executive, Association of Charitable Foundations
Becca Caddy, Journalist and Author
Julia Hughes, Director, Hooli

Here’s what some of our previous winners had to say about winning a Charity Retail Award …

“We were delighted that Oxfam’s Second-Hand September won the ‘CRA Campaign of the Year’ in 2023, and for our work to be recognised by peers in the sector for our campaign that celebrates second-hand fashion, and the benefits to the environment that choosing to buy second hand instead of brand-new delivers.”
Lorna Fallon, Retail Director, Oxfam – Campaign of the Year 2023

“It was such an honour for Acorns Children’s Hospice to be awarded the 2023 Outstanding Charity Retailer of the Year award. Our employees and volunteers contributed so much to this success and to have their dedication recognised in such a prestigious way has been a real boost to morale and has helped to motivate them to even higher levels of achievement. Our network of retail shops play a vital role in helping us raise the funds we need to continue our care for children with life limiting and life threatening conditions across the West Midlands. This wouldn’t be possible without the incredible support and commitment of our retail teams. Thank you to Charity Retail Association for helping to raise awareness of our children’s hospice care, for recognising the dedication of our people and for shining spotlight on the valuable difference charity retail makes to our local communities.”
Nat Kidd, Retail Operations Manager, Acorns Children’s Hospice – Outstanding Charity Retailer of the Year 2023

“Winning the inaugural ‘Environmental and Sustainability’ Charity Retail Award is something we are extremely proud of, and recognises the fantastic efforts and dedication of our whole team in our journey to reduce our environmental impact and become London’s answer to sustainable fashion.”
Nicola Jibson, Product & Logistics Manager, Royal Trinity Hospice – Environmental and Sustainability Award 2023

“Receiving the award was an overwhelming feeling on the evening! It’s wonderful to have been nominated in the first instance, as I know all managers are all working hard to increase sales. It made me feel that all the hard work in the shop between the volunteers and myself was recognised. I feel very proud of what the shop has achieved over the last year. This award has inspired others within St Barnabas shops too, and we have seen an increase in signing up Gift Aid donors. So its been wonderful to see this filtering through to the rest of our shops.”
Amelia Wells, Area Retail Manager, St Barnabas Hospice Lincolnshire – Retail Employee of the Year 2023