Retail Voices for a Changing World

Wednesday 26 – Thursday 27 June, Harrogate Convention Centre

Our Headline Sponsors

Booking is now closed.

If you would like to enquire about cancellation availability, please email

  • 96% of delegates would recommend attending the conference to another charity
  • 91% of delegates said the conference has been helpful in developing their charity retail offer
  • 100% of delegates felt the conference offered a safe and inclusive environment

Who attends?
In 2023 we had a record 372 delegates from 116 different charities across the UK and overseas.

  • 11.6% CEO or director level
  • 18.8% head of retail or equivalent level
  • 10.8% retail operations manager or equivalent level
  • 22.8% regional / area manager
  • 23.7% management level or equivalent
  • 12.3% other – including HR consultants, buyers and shop managers

The whole thing was great, really well done to those who organised. The panel sessions and insights from plenary speakers offered and provoked strategic insight and thought.” Retail Director, National charity

“It was my first CRA conference. I came away enthused. I gained some value from some of the sessions but a lot more value from the exhibition and meeting other organisations.” Retail Manager, small charity

“Fantastic – really representative of charity retail today!” Retail Manager, small charity

>> Download the programme <<

Our jam-packed programme full of fantastic content and speakers. We really think there’s something for everyone. Here’s a few examples. You can:

  • Hear from outstanding area managers as they share tips for dealing with a busy workload and excelling in vital important role
  • Join our hotly anticipated Women in retail panel where female leaders share their experience, insight and help us to tackle imposter syndrome
  • Hear from Ben Sillitoe, Founder & Editor of Green Retail World, who will share his insights into how charity retail should shout from the rooftops about its green credentials
  • Attend a recruitment, retention and succession session run by British Heart Foundation
  • Get ideas from the best commercial retail marketing strategies, delivered by Dominic Baliszewski from Yours Sincerely.

Charity delegate pricing

Charity member full 2-day delegate: £335 + VAT
On-site ticket for 26 & 27 June, plus Awards gala dinner Weds evening. Accommodation not included.

Charity member Wednesday only day ticket: £195 + VAT
On-site ticket for 26 June daytime only. Awards gala dinner not included.  

Conference bursaries

Bursary applications are now closed

Bursaries are available for conference delegates from charities with 5 shops or fewer, and who have never attended conference before. This year our bursaries are generously sponsored by Kudos Software.

Terms and conditions

Further information

Directions | Accommodation options | Cancellation policy | FAQs