Use our exclusive coupon for CRA members, CRA23, to claim an additional 10% off of all Charity Retail Learning courses, webinars, and more!

Latest news: New VM webinar!

Join us for our upcoming live webinars, covering a wide range of topics and led by our professional expert tutors, including our brand-new Visual Merchandising webinar, focussed on store opening, coming in May! Our webinars provide a bespoke live experience, combining prepared presentations with live questions and interactive elements. Whatever your need, we’ve got it in the bag!


Visual Merchandising: Planning for a successful store opening – 9 May

Opening a new store can be both exciting and daunting, with so many elements to think about and bring together before the first day of trading. In this 90-minute session our Visual Merchandising Associate, Kat Maclennan, will take you through a stage-by-stage planning process with tips to help you when opening a new store.

This webinar is available for £45 per head, or FREE for CRL subscribers – please get in touch if you’d like to reserve any places. Read More


Mental Health First Aid Qualification Package: 4 – 25 June (5 Sessions)

Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. This package gives access to 4 sessions to gain the MHFA qualification and a unique 5th session applying your learning to a charity retail setting. Read more

“I really enjoyed the course and it was certainly an eye opener and very thought provoking. I think it will help me to stop and think how I might manage a staff member or relate to a colleague going forward looking through the prism of wellbeing. Kate is an excellent trainer.”

“The perfect trainer for the course content. I was amazed at how perceptive, considerate, and flexible she was with participants who were more sensitive to some of the content. Also, I am well impressed that she managed to keep 15 participants FULLY engaged over two days”

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Live sessions and webinar recordings

Our live sessions are a great way to learn with all the convenience of online and the live interaction of face-to-face training anywhere in the world, with expert tutors ready to answer your questions and available recordings of previous sessions for team to explore at their own pace. All of our upcoming webinars are always available on the Webinar page.

Want to know more?

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity retail, we saw an opportunity to come together and provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials. Browse the course list at Charity Retail Learning.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.