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Charity Retail Learning is a partnership providing online and face-to-face training to charity retailers.

The partnership was forged in 2021 between the Charity Retail Association and The Charity Retail Academy. As two organisations dedicated to charity retail, we saw an opportunity to come together and provide low cost, relevant and accessible learning opportunities.

We offer a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials. Please download our brochure to read about the courses and the programme in more detail here.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or ‘phone, making them really accessible for all staff and volunteers – including shop based teams. 

We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

“We are delighted to be partnering with The Charity Retail Academy to provide such a comprehensive range of training activities for our sector. We are sure that this new venture will offer significant opportunities to enhance sector skills and provide a simple, cost-effective alternative to in-house training and development activities. I’d like to thank all concerned in making this happen, and commend these courses, webinars and face-to-face activities, to our membership.”
Robin Osterley, Chief Executive of the Charity Retail Association

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