Charity Retail Learning is a brand new partnership providing online and face-to-face training to charity retailers.

The partnership was forged in 2021 between the Charity Retail Association and The Charity Retail Academy. As two separate organisations dedicated to the charity retail sector, we saw an opportunity to come together and provide low cost, relevant and accessible learning opportunities to the sector.

We offer a one-stop shop of online learning opportunities, specifically designed by and for charity retailers.

Current courses cover a whole range of subjects including Health & Safety, Volunteering, Customer service, eCommerce and many other charity retail essentials.

To browse the full list of courses currently available, visit our website at You can also download a brochure to read about the courses and the programme in more detail here.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or ‘phone, making them really accessible for all staff and volunteers – including shop based teams. 

We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

Robin Osterley, Chief Executive of the Charity Retail Association said; “The Charity Retail Association is delighted to be partnering with the Charity Retail Academy to provide such a comprehensive range of training activities for the charity retail sector. We are sure that this new venture will offer significant opportunities to enhance the skills of the sector and provide a simple and cost-effective alternative to in-house training and development activities. I’d like to thank all concerned in making this happen, and commend these courses and webinars (and who knows, even face-to-face activities to come!) to all of our charity retail membership.”

Want to know more?

You can find out more and sign up for courses at

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