Our webinars provide a bespoke live experience, combining prepared presentations with live questions and interactive elements. Whatever your need, we’ve got it in the bag!

Use our exclusive coupon for CRA members, CRA24, to claim 10% off all Charity Retail Learning courses, webinars, and more!

Latest news: Love learning with our live webinars

Getting all aspects of Gift Aid right is key to the success of any charity retail operation. HMRC require that all those involved in the Gift Aid process are trained in how it works – and that there is evidence to show the training has been delivered and understood.

Gift Aid

Gift Aid for retail leads and back office teams – 9.7.24 & 10.7.24
This course, run over two consecutive mornings, provides everything you need to know to ensure your Gift Aid is being managed correctly and that you’re getting the best possible results. Our content is delivered by experts and has been checked by the HMRC so is second to none. Read More

“This has given us a real insight into time and resources required to set up a Gift Aid scheme from scratch.”

Last chance to book a place on brand new VM Store Opening Webinar – whether a new store or a grand reopening after refurbishment, our expert tutor will provide you with everything you need to launch an amazing opening and put your store’s best foot forward


Visual Merchandising: Planning for a successful store opening – 6.6.24
Opening a new store can be both exciting and daunting, with so many elements to think about and bring together before the first day of trading.

Our new webinar, led by VM specialist Kat Maclennan, will guide you through transforming an empty shell into the heart of your community.

Book a place now for only £45+VAT per head, or secure a spot for absolutely FREE as part of our CRL Subscription offer! Watch our new YouTube trailer here

web cam

Live Sessions & Webinar Recordings
Our live sessions are a great way to learn with all the convenience of online and the live interaction of face-to-face training anywhere in the world, with expert tutors ready to answer your questions and available recordings of previous sessions for team to explore at their own pace. All of our upcoming webinars are always available on the Webinar page. Read More

Want to know more?

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity retail, we saw an opportunity to come together and provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials. Browse the course list at Charity Retail Learning.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.