RETAIL WITH IMPACT // #retailwithimpact

15-16 September 2022, Harrogate Convention Centre, HG1 5LA

>> Fees, booking, bursaries, accommodation options and additional information

>> Conference brochure

This year the Charity Retail Conference will be a little different …

Well if I’m honest a lot different!

We’re in an exciting new venue, Yorkshire’s Harrogate Convention Centre, in the middle of one of the country’s most beautiful market towns.

We are moving away from student accommodation! Because of Harrogate’s variety, you can book what accommodation suits your charity best, with discounts in many cases.

And, instead of our Awards dinner we’ll have a marvellous Awards lunch on the Friday, to make even more of the fantastic facilities the Convention Centre offers.

But those significant changes won’t mean any difference to the huge range of informative and interesting sessions on offer, nor to the quality of the entertainment or opportunities to meet old friends and make new ones – historically the most important aspects of Conference. We’re so excited about having our second face to face conference since the pandemic, and are confident that this will be a restriction-free opportunity to get together, have fun and learn. We look forward to seeing you there!

Robin Osterley, Chief Executive, Charity Retail Association

Hugely grateful to our Sponsors. Thank you to …

Headline sponsor, Acopia

Headline sponsor, Eproductive
Lodge Charity

Headline sponsor, Lodge Service

Headline sponsor, Shopiago
Nisyst logo

Headline sponsor, Nisyst

Headline sponsor, Choice Textile
Headline sponsor, Wil-U
1st Waste Management Consultants Ltd logo

Charity Retail Awards sponsor, 1st Waste Management
ebay for Charity logo
Digital and app sponsor, eBay for Charity


Kudos logo

Kudos to You event sponsor

Sustainable Fashion Week social sponsor

Bursaries sponsor

The WOW! Factor Awards sponsor

Who attends the Charity Retail Conference?

At our last full size conference, over 320 charity delegates from more than 130 different charities, with roles including:

  • Chief Executive
  • Retail Operations Manager
  • Business Development Manager
  • Regional Manager
  • Director of Trading
  • Area Manager
  • Fundraising and Marketing Manager
  • Shop Manager
  • Head of Retail

What did they think?

92% of delegates said that the conference had helped them to develop their charity’s retail strategy
94% of delegates said they would recommend attending the conference
to a charity retailer
91% of delegates rated the quality of the exhibition as good or excellent

‘Retail with impact’

We work in an impactful sector! Our #morethanashop campaign highlighted the many areas that charity retail fundamentally affects, such as your cause, the environment, communities and more. We have decided to focus on the impact of charity retail. We aim to impart knowledge and expertise for you to either begin an impact journey in one of our focus session streams or improve a journey already started channelling your impact to make positive change.

Keynote speakers

Steph Edusei, Chief Executive, St Oswald’s Hospice
Steph is a Non-Executive Director of the Newcastle upon Tyne Hospitals NHS Foundation Trust and Director of the North East England Chamber of Commerce. Steph is a strong supporter of her local community as a Guide leader, school governor, and trustee with The Angelou Centre, a black-led women’s charity. She is a strong advocate for equality, diversity and inclusion, speaks publicly on racism and gender discrimination, is a coach and mentor and has created the Black All Year events and podcast. She was named Northern Power Women’s Transformational Leader in 2022.

The focus session streams

  • Impact on your people
  • Impact on sustainability
  • Impact on the public
  • Impact on ecommerce

  • Impact on high streets
  • Impact on profit
  • Impact on strategy

Sustainable Fashion Week Social – Wednesday 14 September, 7-9pm, Manahatta, Harrogate

Sponsored by thriftify

In celebration of Sustainable Fashion Week, join Thriftify and winners of the Thrift-Off (the UK & Ireland’s search for top sustainable stylists) for a night of slow-fashion-themed fun and inspiration. See how leading sustainable stylists are sourcing amazing outfits from charity retailers. The night will feature leading sustainable fashion influencers strutting their stuff in charity shop gems, with plenty of crowd participation and networking. Kick-start your CRA conference with a fun night of high, slow fashion. Only £5 + VAT. To book, simply select this social when you book your conference place.

Timetable over Wednesday 14 (evening) – Friday 16 September

Fees, booking, bursaries, accommodation options

>> Fees, booking, bursaries, accommodation options and additional information