Online conference, 1-3 February 2022 on Zoom

With the subject of ‘people’ being reported as our members’ greatest area of resource concern right now, we bring you Charity Retail People, to try to address some of these concerns.

We had three days of fantastic webinars, presented by experts in their fields both from inside and outside of charity retail.

Thanks so much to our wonderful sponsors:


Programme: Session recordings available soon!

Marketing volunteering opportunities to young people

Speakers for Schools is a leading youth social mobility charity, launched in 2010 by ITV’s Political Editor Robert Peston and supported by the Law Family Charitable Foundation. Our mission is to raise career ambitions among young people from disadvantaged backgrounds across the UK, and provide the necessary inspiration, experience and networking opportunities for them to succeed. We have recently acquired the youth volunteering platform vInspired and plan to reinvigorate the vInspired and vAwards brands to deliver significant opportunity for young people. In this session we will show you how to use the platform and how to pitch your opportunities to inspire young people to come volunteer with you.
Naomi Abou El Aala, Head of Youth Volunteering, Speakers for Schools

**SESSION POSTPONED** Charities’ role in creating the next generation of digital entrepreneurs
We apologise that due to unforeseen circumstances this session has had to be postponed. Shopiago will run a session, probably in Q2 of 2022, which everyone who booked a ticket for Charity Retail People will be able to attend.

Charity shops and community payback

In this session, you will find out more about how those on Community Payback can help charity shops whilst gaining new skills themselves. Community Payback allows courts to sentence offenders to undertake unpaid work as a way of paying back to society.
Greg Smith, HMPPS Probation Reform Programme, Ministry of Justice

Keeping our people safe

This session will look at how we prevent abuse from the public, and when this does happen, how we respond and support people who have had this experience.  We will look at these issues from both a safeguarding and security perspective and look at the aftercare and support made available to staff and volunteers.
Scott Berney, Head of Safeguarding and Adam Pegg, Security & Income Protection Manager, British Heart Foundation

Making the most of your volunteers – the legal questions

In this session we will cover lone working policies, key volunteers as bank shop staff, volunteer rewards and benefits, employment status definitions, reasons for absence and employer protections. We also invite you, our members, to submit those awkward legal questions that needs answers once and for all. Please send your questions to Susan Meredith at
Laura Chalkley, Head of Team & Solicitor, Worknest

Staff recruitment – getting it right

To address the shop manager shortage in the sector we are calling on a recruitment expert to give hints and tips on how you can make your recruitment activity bring in candidates that are an asset to your retail operation and have staying power!
Sandra Hamovic, Principal Consultant and Tom Ewen, Principal Consultant at Berwick Partners

Equality, diversity and inclusion

As part of your conference booking you get access to this vital session for our sector. Understand the issues now so you can make positive changes to your retail operation in the field of EDI.
Steph Edusei, CEO, St Oswald’s Hospice and Jayne Cartwright, Founder and Director, The Charity Retail Consultancy – for Charity Retail Learning

Re-engaging your volunteers

TeamKinetic will go through the process of re-engaging your volunteers. Re-engagement can be a great way to improve volunteer retention rates with people who already know your organisation and want to help.
The session will touch on:
– Why volunteers disengage,
– Why you should bother re-engaging,
– How to re-engage your volunteers,
– Barriers to re-engagement,
– How to measure re-engagement. 
Chris Martin, Director, TeamKinetic
TeamKinetic – Award winning volunteer management software

Should I stay or should I go? What are your employees saying about your charity?

Staff retention is not a new issue but has been compounded by the Covid 19 pandemic and the competition for talent continues to grow. 

As employers, we must adjust our talent strategies to meet the shifting demands rather than simply relying on those strategies that served us well in the past. The winners will be those who are reshaping their talent strategies now to ensure they continue to attract, develop, and retain the best. This session will help you to review and/or develop your staff retention strategies and will look at issues such as why employees leave; flexible working; wellbeing and work life balance; communications, talent management; and recognition and reward.
Anne Webb, Charity Retail Consultancy associate for HR and Retail, and Vicki Burnett, Senior Consultant, The Charity Retail Consultancy

Staff recruitment – a new perspective

We have recently been interviewing bloggers in the charity shop space to get their take on what our sector can do to rein in shop managers from high street retail outlets that have closed in recent months. Expect some ‘outside the box’ ideas and put your questions to these motivated, inspiring individuals who spend their time promoting our offer. The panel will also include two charity retailers with staff recruitment advice to give and perspectives on what made their own journeys successful. Chaired by The Charity Retail Consultancy – this session aims to unearth strategies you never even thought of!
Our panel includes Lucy Smith-Butler (, Phoebe Boateng (@pashun4fashun__), Amy Zibek, Human Resources Manager at White Rose Trading and Nat Kidd, Retail Support Manager – People, Acorns Children’s Hospice Trading