Featured Job Assistant Shop Manager

Posted: November 5, 2024

Job Details

  • Crisis UK
  • Assistant Manager
  • Full Time
  • £33,920 per annum
  • Ealing Broadway
  • 17/11/2024

Job Description

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role

Are you ready to make a difference? Join us at a pivotal moment as we embark on an exciting journey of national expansion. Shop from Crisis is opening a new location right in the heart of Ealing Broadway. This is an opportunity to be part of opening and establishing a brand-new shop, which will sell a mix of homeware, donated goods, and vintage pieces. As part of our dynamic retail team, you won’t just help run a shop – you’ll help shape the future of charity retail across your local community.

At Crisis we believe in the power of retail to create real social impact. Our shops are unique, reflecting the individuality of the communities they serve and we’re looking for an Assistant Manager who shares our passion for delivering an exceptional customer experience. You’ll work closely with the Shop Manager to drive sales, building a dynamic volunteer team and overseeing donations to create a welcoming and visually engaging shopping experience. Ensuring that every customer feels the positive energy of our mission to end homelessness.

We’re not just about profit, we’re also about people. In this role your skills and experience will be key in fostering a positive and supportive environment for our team of staff and volunteers. Together we create a space where everyone feels valued, empowered, and inspired to contribute to our mission.

We actively encourage applicants from diverse backgrounds, particularly those with lived experience of homelessness or from marginalised communities because we know that diversity strengthens us all.

This is a permanent role. You will be primarily based in one shop within London Zones 1-3; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.

About you  

In this role we’re looking for someone with experience at a supervisory level and above, ideally within retail, who is passionate about the unique impact of charity retail and its role within a circular economy. You’ll need a keen eye for style and a passion for creating a visually exciting shopping experience. Equally important we are looking for someone skilled at managing and motivating teams of staff and volunteers, fostering a positive and productive working environment. Your commitment to sustainability will shine as you help to extend the life of donated goods, promoting reuse and responsible shopping. You’re not afraid to be bold in driving sales and impact and you’ll embody our core values while supporting the mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

  • A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
  • Pension scheme with an employer contribution of 8.5%
  • 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
  • Enhanced maternity, paternity, shared parental, and adoption pay.
  • Flexible working around the core hours 10am-4pm
  • Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Job pack – Assistant Shop Manager Ealing JD – Nov 24

Additional Information

How to apply:

For further information and to apply online, please visit our website.