Shop Manager (Dudley)

Posted: December 6, 2023

Job Details

  • Midlands Air Ambulance
  • Shop Manager
  • Full Time
  • £23,185 pa plus bonus
  • Dudley
  • 22/12/2023

Job Description

About Midlands Air Ambulance Charity (MAAC)

Established in 1991, Midlands Air Ambulance Charity is responsible for providing pre-hospital critical care across the six Midlands counties of: Gloucestershire, Herefordshire, Shropshire, the West Midlands and Worcestershire. The charity also delivers secondary cover to surrounding areas, such as Warwickshire and mid Wales. Our services are provided by operating three air ambulance helicopters and three critical care cars, which serves the growing Midlands population of six million plus people.

Our organisation is registered with the Care Quality Commission (CQC) as an independent health care provider. To fund our operations, we rely on the generous support of public via donations and income from our expanding portfolio of charity shops, which currently comprises of nine retail operations, located in Wellington, Shrewsbury, Walsall, West Bromwich, Newcastle under Lyme, Gloucester, Merry Hill, Hereford and Stoke-on-Trent. We set our standards in line with leading industry bodies such as the Fundraising Regulator, The Charity Commission and the Charity Retail Association.

During the last 30 plus years, our service has undertaken approximately 72,000 missions, rapidly reaching and treating the most critically unwell and injured patients.

About the role

We are seeking a dynamic and innovative person to manage our Charity Shop in Merry Hill. You will be responsible for all aspects of running the charity shop, including staff, volunteers, customer service, stock management, financial records, administration and compliance with current legislation. Promoting the work of the Midlands Air Ambulance Charity the Manager will work to budgeted sales targets and will be expected to control shop expenditure.

About you

You will ideally have experience of leading a team, line management and shop management within the charity or not for profit sectors supplemented by significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise and delegate, as well as bringing excellent communication skills with the confidence to support internal and external stakeholders. You will be responsible for developing the charities vision and for recruiting and managing a team of employees and volunteers and conducting regular performance reviews.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application.
You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, free membership of a health cash plan which covers a wide range of healthcare treatments and life insurance.

Additional Information

How to apply:

Please send a full up to date CV with covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and to

All appointments are subject to satisfactory references, proof of right to work in the UK and DBS Check.


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