Retail Manager (Sheffield)

Job Description

Be a driving force behind brain injury support in Sheffield!

Do you have a passion for supporting those in need and a knack for building strong teams?

Headway – the brain injury association, is seeking a dedicated Retail Shop Manager to join our team in Sheffield. This is your chance to make a real difference in the lives of others while leading a high-performing team and fostering a welcoming environment for customers.

As the Retail Shop Manager, you will:

• Lead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.
• Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.
• Achieve ambitious sales targets and implement strategies to maximise shop performance.
• Deliver online selling on platforms.
• Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.
• Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.
• Deliver community engagement to share the understanding of Headways services.
• Organise and run creative fundraising events for your store to raise awareness and funds for the charity.

To be successful, you will possess:

• Retail management experience, preferably in a charity setting.
• A strong track record of delivering excellent customer service.
• Excellent communication, interpersonal, and leadership skills.
• The ability to motivate, coach, and develop a team.
• Proficiency in retail technology systems a plus.
• A passion for making a positive difference in the lives of others.

We offer:

• A competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and rewarding work environment.
• The chance to make a real impact on the lives of people affected by brain injury.

We encourage you to apply if you’re ready to lead a team and support a worthy cause!

Additional Information

How to apply:

For more information and to apply online, please visit here.

Alternatively, submit your CV and a cover letter outlining your qualifications and interest in the position to sian.mckay@headway.org.uk and ann.austin@headway.org.uk  

Headway – the brain injury association is an equal opportunities employer.