Retail Shop Manager (Flagship Store)

Job Description

An exciting opportunity has arisen at Age UK Sheffield, we are seeking a Retail Shop Manager, to lead on the successful running of Age UK Sheffield’s charity shop at The New Flagship Shop in Banner Cross Sheffield.

Purpose of post

• Maximising the store’s sales and profitability
• Delivering unequalled levels of customer service through the team
• Motivating the team and assisting them in achieving agreed objectives
• Promoting high visual merchandising standards; ensuring that store housekeeping standards are continually achieved

Responsibilities and duties

• To liaise closely with the Retail Driver, Area Support and Volunteer Officer and Retail Development Manager
• Take full responsibility for the day to day running of the shop
• Responsibility for maintaining, sorting and processing donations
• Work to financial and processing targets and deadlines
• Work with managers to minimise shop costs and maximise profits
• Maintain the highest standards of customer care
• To liaise closely with the Retail Driver, Area Support and Volunteer Officer and Retail Development Manager
• Encourage donations, gift aid donations and sales through excellent customer service and building the shop’s reputation in the community
• Maintain shop appearance – creating shop displays, ensuring the shop floor is kept clean, safe and presentable and stock density is maintained
• Lead on recruiting and training shop volunteers and junior members of staff
• Delegate tasks to staff and volunteers
• Maximise profit from donations through capturing Gift Aid, selling via social media and maintaining standards in processing, displaying and consistent pricing of stock
• Engage in promoting both the shop and the work of Age UK Sheffield, including over social media and in the shop itself
• Assist with events through the year to raise the profile and income for the shop in the local community
• Operate the till, perform cashing up duties and weekly banking maintaining security in line with Age UK Sheffield policies
• Reporting any issues that impact on the effective running of the shop
• Be listed as an official key holder and follow the out of hours emergencies procedure when necessary
• Manual handling of potentially large volumes of stock
• Offer support to the expansion of the Age UK Sheffield charity shop network
• Contribute to a positive and friendly working environment
• Implement health and safety, GDPR and fire safety policies and completing regular health and safety checks
• Dealing with banking and keeping accurate and up to date records
• Keeping weekly KPI statistics
• Use social media and other marketing initiatives to raise the profile of the shop
• Work within Age UK Sheffield’s policies and procedures, contributing to their review and development as required
• Undertake necessary training and engage in the appraisal process as part of continuous service improvement, including offering a dementia friendly environment to customers
• Actively maintain good equal opportunities practice.
• Undertake any other tasks that can be reasonably expected within the scope and spirit of the job.
• Work flexibly to ensure appropriate staff cover in the shop, this may include occasionally working additional hours or covering in other shops.

For the job description in full, see here – BC Shop manager – JD – Copy

Additional Information

How to apply:

For an application pack, please visit here.