Featured Job Shop Manager

Posted: June 22, 2021

Job Details

  • Crisis UK
  • Shop Manager
  • Full Time
  • £33,918 per annum
  • Elephant and Castle
  • 29/06/2021

Job Description

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role

We are recruiting for a Shop Manager to join our diverse and engaged team in our Elephant & Castle shop. It’s a great opportunity to deliver positive social impact in the local community and contribute to funding ‘Crisis’ wider aims nationally.

As a Shop Manager you will lead, and shape, a team of staff and volunteers to create a shop that not only attracts customers in and around the local area, but that also achieves high sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity, where you will be directly contributing to Crisis’s work to end homelessness. You will be involved in delivering on the job training for Crisis members involved in the Crisis Retail Training Programme to enable them to develop retail experience and achieve an industry recognised qualification. Through this programme you will have a direct impact on members and will witness them gain skills, and confidence, in the workplace.

“Crisis is quite a modern charity and it gives you freedom to create. Because they’re smaller they’re not scared to try stuff, so they’ve allowed me to do stuff like hang mannequins from chains in the window. They want you to be new and innovative” – Esther, Shop Manager for Crisis Finsbury Park

You can read more at about Esther’s experience of running a Crisis Shop here: https://www.daviesdavies.co.uk/2019/03/women-who-run-north-london-esther-at-crisis/

About you

To be successful in this role you will be an experienced shop manager with a proven track record of leading and developing teams, maximising their potential to achieve sales results. You will be seeking an exciting new challenge, that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

· Mandatory pension scheme, with an employer contribution of 8.5%

· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

Additional Information

How to apply:

Please visit here to apply online

Closing date: Tuesday 29th June 2021 (at 23:59)

Interviews will be held on Thursday 8th July 2021


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:


To see our work in action please visit: