To manage and develop the Hospice shop, maximising sales and revenue generation through effective operations, strong motivation of the shop team, including volunteers, and exceeding customer expectations by providing the highest quality service.
To contribute to overall income generation for the benefit of the hospice patients.
To promote community awareness of Hospice and its work.
1 To effectively manage shop operations.
2 To meet the overall income targets agreed for the shop, ensuring that all sales targets , KPI’s and results are communicated and that all staff are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
3 To ensure that all shop administration inclusive of cash handling and banking functions are undertaken to the highest standard, accurately and on time, always adhering to hospice’s policies and procedures.
4 To monitor and control variable costs e.g. petty cash and volunteer expenses in accordance with the set targets to maximise the profitability of the shop.
5 To maximise income by correct sorting of stock, and setting the optimum price point for all stock items and promotional merchandise. Continually reviewing the rotation, quality and replenishment of stock in order to maximise sales.
6 To implement and follow Gift Aid procedures. To provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
7 Ensure maximum cover to enable shop to open over 7 days.
8 To manage a deputy shop manager, arranging induction, mandatory training and conducting annual appraisal.
9 To ensure there is a culture of excellent customer care within the shop, dealing efficiently with wide range of customers and effectively manage the potential conflict situations.
10 To be responsible for implementing local or new Hospice initiatives and development projects as delegated by Area Manager.
11 To ensures all organisation’s policies, shop standards and operating procedures are implemented, maintained and followed through in a consistent manner
12 To ensure all security, health and safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, customers and company assets.
13 Comply with all regulations from the DTI, HSE and Trading Standards Authority
14 To proactively recruit volunteers and effectively manage volunteering team ensuring full cover at all times. To provide volunteers with support as and when required and guidance as appropriate
15 With the support of line manager and volunteers’ manager ensure volunteers adhere to policies and practices and are aware of health & safety implications and risk assessments.
16 To actively participate in two way communication sharing and exchanging relevant and appropriate information with Area Managers, retail colleagues and Head Office team.
17 To work towards overarching income targets for the retail in proactive and positive manner, ensuring stock is shared appropriately across network.
18 To promote the Hospice and its work, liaising with the colleagues from fundraising, marketing and other teams.
COMMUNICATION AND WORKING RELATIONSHIPS:
Retail Area Managers
How to apply:
Please visit here to apply online.