Generating over £270m per year in profit and harnessing the skills of more than 221,000 volunteers nationwide, charity retail promotes charitable causes and an environmentally sustainable retail experience.

The Charity Retail Association is the only body in the United Kingdom that represents the interests of charity retailers. Our members run more than 8,600 shops between them.

Shop for the Future: our three-year strategic plan

Download [pdf format] our new three-year strategy, Shop for the Future.

In a clear and concise way, Shop for the Future sets out our intentions over the next few years and sets them into the context of the charity retail scene. Feel free to distribute it as widely as you wish.

Our aims

We work to:

  1. Influence and monitor legislation and regulations that affect charity retailing.
  2. Promote the benefits of charity retailing to the environment, the community and to charity.
  3. Be the major source of expertise and up-to-date information on issues affecting the charity retail sector.
  4. Promote good practice.
  5. Work closely with other relevant organisations to support our members.

Our vision

A successful charity retail sector in the UK, actively promoted and supported by the Charity Retail Association.

What we do

Annual Report

Who we are

Board of Directors

  • Steve Biddle – Consultant
  • Julie Byard – Cancer Research UK
  • Jonathan Capewell – LOROS
  • Roy Clark – Barnardo’s
  • Dan Corns – St Richard’s Hospice
  • Lorna Fallon – Cats Protection
  • Lesley Gorton – Helen and Douglas House
  • Chantelle Milne – Woking and Sam Beare Hospices
  • Susan Newcombe – Birmingham St Mary’s Hospice
  • Graham Richardson – Ashgate Hospice
  • Allison Swaine-Hughes – British Heart Foundation
  • Anne Webb (Chair) – Oxfam GB


Robin Osterley
Chief Executive Officer

Robin Osterley joined the Association as Chief Executive in November 2015. After an early career in IT, he moved into the third sector and has some 20 years experience of running membership organisations with a charitable purpose, including sports campaigning organisation Supporters Direct and the largest arts umbrella group in the country, Making Music. He has sat on numerous Government committees and forums, and does a great deal of local volunteering in his “spare” time.

 Robin Osterley

Olaia Alamos Castresana
Research Analyst

Olaia joined the Association in November 2015 to lead our research programme, which keeps members informed and helps them benchmark performance, whilst also supporting our public affairs and policy work. She has experience working with not-for-profit organisations and commercial retailers. She holds a BA(Hons) Business Administration from the University of the Basque Country and an MSc in International Fashion Marketing from Heriot-Watt University.

Olaia Alamos Castresana

Mark Chapman
Communications and Campaigns Executive
Mark joined the Association in July 2017 to manage press and media relations, plus promote a positive reputation for the charity retail sector in various forms of media.

He has more than 15 years of experience in media and communications, working mostly in the sporting and not-for-profit sectors.

Julia Cloke
Head of Events

Julia joined the Association in May 2015 to organise and develop the training and events programme. Previously she worked at Diabetes UK organising residential events for children with Type 1 diabetes. She also worked as part of the wider team to deliver their annual professional conference.  Prior to this, she was responsible for events at a small educational charity where she organised training days, awards ceremonies and their flagship conference.

Julia Cloke

Dorothy Ferguson
Finance Manager
Dorothy joined the Charity Retail Association in August 2016 to manage and report on the Association’s finances.

She has an extensive background in finance and has previously held positions in management accounting, project finance, fixed asset accounting as well as treasury in various industries including the not- for- profit sector.

Dorothy Ferguson

Shona Ferrier
Public Affairs and Membership Officer (Scotland)
Shona joined the Association in January 2017 as the Public Affairs and Membership Officer, based in Scotland.

Shona has 17 years experience in public affairs, gained from a variety of roles; she started her career working in Westminster for Scottish MPs and then went on to work in policy and lobbying roles for a number of regulatory bodies and trade associations in the legal, banking, cultural and energy efficiency sectors.

Shona Ferrier


Matt Kelcher
Head of Public Affairs and Research
Matt joined the Association in August 2015 to head up the Association’s policy and advocacy work on behalf of its members. He has significant experience of policy making having previously served as a researcher and advisor on small business policy in Parliament and a policy officer in local government.

Matt graduated with a first in Politics from the University of Nottingham and recently completed an MA in Political Communication at City University London.

Susan Meredith
Head of Member Services

Susan has looked after charity member services at the Association since July 2005, and after a variety of responsibilities, including the website, IT and finance, she is now responsible for member services covering charities and corporate.

Susan looks forward to expanding membership further, developing members services and bringing the Association to a wider audience.

Susan Meredith